Shotstack Terms & Conditions

About the Platform

Welcome to Shotstack (the 'Platform'). The Platform provides automated video editing, processing and manipulation services (the 'Services').

The Platform is operated by Shotstack PTY. LTD. (ABN 32 632 863 024). Access to and use of the Platform, or any of its associated Products or Services is provided by Shotstack. Please read these terms and conditions (the 'Terms') carefully. By using or interacting the Platform, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Platform, or any of Services, immediately.

Shotstack reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Shotstack updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

Acceptance of the Terms

You accept the Terms by remaining on, integrating with or accessing the Platform. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Shotstack in the user interface.

Service Fees

Shotstack offers a metered billing service where Users are charged per minute of video output via the platform as outlined in our pricing documents and web pages.

Shotstack offers a free sandbox account for development and testing purposes. All videos created using the sandbox include a watermark and will be throttled to 2000 API requests per month.

To use the production Platform, you must first provide your payment details and pay the applicable usage fees at the end of the billing period.

The billing period is each calendar month and invoices are issued on or around the third day of the following month.

In purchasing the service, you acknowledge and agree that it is your responsibility to ensure that the service is suitable for your use.

As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

  • Email address
  • Mailing address
  • Password
  • First and last name

You warrant that any information you give to Shotstack in the course of completing the registration process will always be accurate, correct and up to date.

Once you have completed the registration process, you will be a registered user of the Platform and agree to be bound by the Terms. As a user you will be granted immediate access to the Services from the time you have completed the registration process.

You may not use the Services and may not accept the Terms if:

  • you are not of legal age to form a binding contract with Shotstack; or
  • you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

Your obligations as a User

As a User, you agree to comply with the following:

  • you will use the Services only for purposes that are permitted by:
    • the Terms; and
    • any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
  • you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
  • any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Shotstack of any unauthorised use of your password or email address or any breach of security of which you have become aware;
  • access and use of the Platform is limited, non-transferable and allows for the sole use of the Platform by you for the purposes of Shotstack providing the Services;
  • you will not use the Services or the Platform in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Shotstack;
  • ยท you will not use the Services or Platform for any illegal and/or unauthorised use which includes collecting email addresses of Users by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Platform.

Payment

Where the option is given to you, you may make payment of the Usage Fee by way of:

  • Credit Card Payment ('Credit Card')

All payments made in the course of your use of the Services are made using Stripe. In using the Platform, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe terms and conditions which are available on their website.

You acknowledge and agree that where a request for the payment of the Usage Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Usage Fee .

You agree and acknowledge that Shotstack can vary the Usage Fee at any time and that the varied Usage Fee will come into effect following the conclusion of the existing Billing Period.

Refund Policy

Shotstack will only provide you with a refund of the Usage Fee in the event they are unable to continue to provide the Services or if the manager of Shotstack makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances . Where this occurs, the refund will be in the proportional amount of the Usage Fee that remains unused by the User (the 'Refund').

Copyright and Intellectual Property

The Platform and the Services and all of the related products of Shotstack are subject to copyright. The Platform and material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Platform (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Shotstack or its contributors.

All trademarks, service marks and trade names are owned, registered and/or licensed by Shotstack, who grants to you a worldwide, non-exclusive, royalty free, revocable license whilst you are a User to:

  • use the Platform pursuant to the Terms;
  • copy and store the Website and the material contained in the Website in your device's cache memory; and
  • print pages from the Website for your own personal and non-commercial use.

Shotstack does not grant you any other rights whatsoever in relation to the Platform or the Services. All other rights are expressly reserved by Shotstack.

Shotstack retains all rights, title and interest in and to the Platform and all related Services. Nothing you do on or in relation to the Platform will transfer any:

  • business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or
  • a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or
  • a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

You may not, without the prior written permission of Shotstack and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

Privacy

Shotstack takes your privacy seriously and any information provided through your use of the Website, Platform and/or Services are subject to Shotstack's Privacy Policy, which is available on the Website.

General Disclaimer

Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

Subject to this clause, and to the extent permitted by law:

  • all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
  • Shotstack will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

Use of the Platform and the Services is at your own risk. Everything on the Platform and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Shotstack make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Shotstack) referred to on the Website. includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

  • failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
  • the accuracy, suitability or currency of any information on the Platform, the Services, or any of its Services related products (including third party material);
  • costs incurred as a result of you using the Platform, the Services or any of the products of Shotstack; and
  • the Services or operation in respect to links which are provided for your convenience.

Limitation of liability

Shotstack's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

You expressly understand and agree that Shotstack, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

Termination of Contract

The Terms will continue to apply until terminated by either you or by Shotstack as set out below.

If you want to terminate the Terms, you may do so by:

  • providing Shotstack with 14 days' notice of your intention to terminate; and
  • closing your accounts for all of the services which you use, where Shotstack has made this option available to you.
  • Your notice should be sent, in writing, to Shotstack via the 'Contact Us' link on our homepage.

Shotstack may at any time, terminate the Terms with you if:

  • you have breached any provision of the Terms or intend to breach any provision;
  • Shotstack is required to do so by law;
  • the provision of the Services to you by Shotstack is, in the opinion of Shotstack, no longer commercially viable.

Subject to local applicable laws, Shotstack reserves the right to discontinue or cancel your account at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Platform or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Shotstack's name or reputation or violates the rights of those of another party.

Indemnity

You agree to indemnify Shotstack, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

  • all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
  • any direct or indirect consequences of you accessing, using or transacting on the Platform or attempts to do so; and/or (c) any breach of the Terms.

Dispute Resolution

Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

Notice: A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

Resolution: On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:

Within 30 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

  • If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;
  • The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
  • The mediation will be held in Sydney, Australia.

Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

Termination of Mediation: If 90 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

Venue and Jurisdiction

The Services offered by Shotstack is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Platform, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

Governing Law

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed, and the rest of the Terms shall remain in force.